Second Line IT Support
Contract Type: 3 – 6 months contract (Temp to Perm)
Location: Chelsea, London
Pay: Competitive
Job Overview:
The position is responsible for supporting and maintaining the IT-related hardware/software, as well as providing technical support. This is an Office 365 based role.
Key Responsibilities:
- Being the first point of contact for customers seeking technical assistance over the phone or via email
- Qualifying and documenting customer problems
- Handling support of service requests relating to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.
- Across the UK, provide on-site support for customer networks and applications.
- Provide client networks and applications with remote and telephone support.
Specific Rquirements
- Administration and Support for Windows 7, 8, and 10
- New user setups in Active Directory Administration (User Accounts, O365 Mailboxes)
- Knowledge of ADSL Broadband, Local Area Networks, Switches, and Virtual Local Area Networks
- Recognize the cabling requirements for IT/telephone system jobs.
- Customer service and communication abilities are essential.
- The ability to pick up new applications and technology fast
- Capable of installing, configuring, upgrading, and relocating PC hardware, software, and printers.
- Problem-solving experience with Windows XP, Vista, 7, 8, 10, and Office 2003-2016.
- Troubleshooting and problem-solving experience with PC hardware.
- Experience with Microsoft Office 365 is advantageous.
- Exchange Server administration and mobile email technologies are covered in this course.
- Any qualifications such as MCSE, MCSA, MCITP or CCNA would be highly beneficial towards your application
This position is known as a Support Analyst, Helpdesk Analyst 2nd Line Engineer, Technical Engineer, and IT Support Engineer.
Contract Type: 3- 6 months contract (Temp to Perm)
Location: Chelsea, London
Pay: Competitive
